Mohamed N’Gouro Coulibaly
Academic City Student: L400
Company Overview: Raycom Technology, located in Accra, is a leading IT solutions provider that specializes in a range of services aimed at enhancing the business operations of its clients. The company’s core areas of expertise include:
- Contact Center Business: Raycom excels in offering advanced contact center solutions that help businesses effectively manage customer interactions. During my internship, I had the chance to observe how these solutions enable seamless communication between companies and their customers, leading to improved customer satisfaction.
- Call Conferences for Business: Raycom provides state-of-the-art conference call services designed to facilitate efficient communication within and between organizations.
- IP Phones and Intercoms: The company offers IP-based phone systems and intercom solutions that enhance internal and external communication. I had the privilege of assisting in the installation and maintenance of these systems, contributing to the enhancement of communication infrastructure for clients.
- Cloud Services: Raycom Technology also offers cloud solutions, enabling other businesses to migrate their IT infrastructure to the cloud. This experience exposed me to the benefits of cloud computing, including scalability, security, and cost-efficiency.
- Monthly Backup Routine: I participated in the company’s monthly backup routine, which is critical for data security and disaster recovery. This process involves ensuring that client data is securely backed up and can be restored in the event of unforeseen circumstances.
Internship Highlights: During my internship at Raycom, I was fortunate to be part of a dynamic team that allowed me to contribute to various projects and tasks. Some of the key highlights of my internship include:
- Hands-On Experience: I had the opportunity to work directly with the company’s IT professionals, gaining practical experience in configuring and troubleshooting IT systems.
- Client Interaction: I was involved in client interactions, helping to understand their specific needs and assisting in the customization of solutions to meet those requirements.
- Learning and Growth: My internship provided me with a deep understanding of IT solutions, especially in the context of contact center operations, communication systems, and cloud services.
4- Team Collaboration: I was part of a collaborative team that fostered a positive learning environment. The support and mentorship I received greatly contributed to my professional development.
My internship at Raycom Technology has been an invaluable experience, allowing me to gain insights into the world of IT solutions and services. I am grateful for the opportunities I had to contribute to the company’s success and to enhance my skills in the field of computer engineering.