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Accelerate your digital and CX transformation Our CX consulting teams will help you design and roadmap your optimal customer experiences

Full Range of call center Services

ERP Applications Overview

Our extensive experience in business applications assists organizations with an end-to-end solution that offers support from right design/implementation to post-implementation. With comprehensive domain knowledge of business applications, our ERP solutions facilitates effective decision making and enables customers to meet their business requirements, with a focus on quality, knowledge transfer and process simplification.

To ensure that things go as smoothly as possible, Our ERP Solution has brought together a seasoned and experienced staff of experts to help you implement business solutions that effectively support your business process, not functional silos. We define a roadmap for success, including a thorough analysis of potential risks, and take the necessary steps to mitigate risk. We design solutions that scale and support application evolution well beyond the term of the consulting engagement.

 

BENEFITS WITH OUR SERVICE​

Customer Experience ERM

Our ERP application management services can supplement your staff, co-manage applications or even manage your entire set of PeopleSoft, EBS and JDE applications. We are comprised of some of the best architects, business analysts, developers and support engineers in the world. We offer a suite of services that spans the spectrum of application management, enabling you to invest strategically and maximize the return on your investment.

Choice & Flexibility

Our ERP manages customers application and web servers, and the databases, on which the enterprise applications run, be it PeopleSoft, Oracle EBS, SAP or a custom enterprise class application. This will provide customers one service provider to administer their entire application stack.

Best Practices from Industry Experts

Now, from a single source, you can get the industry’s best solution installed, configured and personalized by the industry’s best collection of experts.

Service With Efficiency

Our ERP Professional Services team is committed to meeting your business application needs.

Why our customers choose us

How our solutions can help

ERM’s Digital Services help organizations achieve these improvements in EHS and sustainability performance through tech-enabled innovation. We deliver these business outcomes through our global network, EHS and sustainability subject matter expertise and extensive digital capabilities. Our digital services approach integrates:
01

Digital Advisory

We help clients understand the value of digital transformation and identify a roadmap and program to realize this value while mitigating risks. In an increasingly complex world, our clients can find it difficult to decide where to start or how to progress. Our ‘Discover, Design, Deliver’ process develops an EHS and sustainability digital roadmap aligned to the corporate business objectives while delivering improved performance; meeting rising stakeholder expectations; and enabling faster, better, safer operations.
02

Digital Systems

We support business leaders in the successful selection, configuration, implementation and sustainment of EHS and sustainability management information systems. We bring a deep understanding of global EHS and sustainability business capabilities, regulatory requirements and best practices. We also provide objective, independent advice on off-the-shelf or custom-built, third-party technologies and knowledge of the market presence of these technologies within our clients.
03

Data Management and Analytics

Intelligent routing of contacts lets you optimise the agents you have. Comprehensive reporting makes it easier to predict when you’ll need more agents or if you can send the overflow to staff in other departments during peak times. You can also get more out of your existing agents by using automation to reduce handling time or offload routine inquiries.
04

Data Management and Analytics

We help clients understand what is most important to measure, what to look for, where to look and how to convert data to actionable insights through visualizations, predictive/preventative models, data curation, smart automations, underpinned by an integrated data governance strategy.
05

Customers spend less time waiting

Dramatically increase first call resolution by automatically routing to the last called agent, to the most skilled agent or to another department for handling.
06

Unify all your communications

Your agents can receive and respond to every contact using a single interface, regardless of media type. Faxes, emails, SMS messages, chats, social media and requests generated from the web are treated with the same care as phone calls, allowing your contact center to deliver a consistently high level of service.