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Customers love chatting because it’s quick, convenient, and simple. 51% of them prefer live chat over email and phone!
Live chat is a medium that allows your business to engage with your website visitors in real-time, via messaging. The software that enables live chat is commonly referred to as live chat software or customer messaging software.
You can use live chat software to initiate conversations with first-time website visitors, interact with returning customers, and support your existing users. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.