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Chat Overview
Customers love chatting because it’s quick, convenient, and simple. 51% of them prefer live chat over email and phone!
Live chat is a medium that allows your business to engage with your website visitors in real-time, via messaging. The software that enables live chat is commonly referred to as live chat software or customer messaging software.
You can use live chat software to initiate conversations with first-time website visitors, interact with returning customers, and support your existing users. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.
BENEFITS WITH OUR SERVICE
Customer Experience Chat
Live chat offers personalized customer experience, better brand interactions, a competitive edge, and a way to feel your customers’ pulse. Implementing a live chat solution for your business can be used by your marketing, sales, and customer support teams and be beneficial across your customer’s journey.
Amazing Features
It's all about making your business goals a reality. That is why we put thoughts into our solutions to give our customers the best.
- Conversational
- Well Integrated
- 3rd Party Integration
- Autonomous Reasoning
- Constantly Evolving
Best Practices from Industry Experts
We’ve designed a culture that allows our stewards to assimilate with our clients and bring.
Service With Efficiency
We pride in delivering with high performance and with matching efficiency.
Why our customers choose us
How our solutions can help
chat support can boost customer satisfaction
The data is clear: Customers want quick responses. Customer service chat lets people communicate with your company instantly, rather than waiting for a response. You can deliver solutions in real time. And because chat is by nature conversational, it helps you build a relationship with your customers. Better relationships leads to deeper customer loyalty, and loyal customers and more likely to keep purchasing from you -- so it’s worth the investment.
Customer service chat as a VIP experience
If hundreds or thousands of customers come to a site every single day, it's likely unreasonable to offer chat support to everyone. Some, particularly ecommerce, need to be strategic about who can engage with customer service chat support.
One way to accomplish this: require customers to meet some level of specified criteria before they can engage with live chat. The chat widget could be placed behind a gated page so that only VIP customers have access to it. This can encourage customers to become more engaged for that access, but it's a balancing act - it may also prohibit future sales potential. A chat conversation can be a great tool for helping customers who have a problem, so finding that balance will likely take a few tries before getting it right.
Optimize your omnichannel customer service experience
Most companies have peak hours when most customer service tickets come in. Live chat can help you manage this workflow by offering support when and where you customers want it. Over 50% of chats usually occur between the peak hours of 10:00 AM and 3:00 PM. If you operate globally, your customer service chat hours will need to be extended to offer the best experience in different time zones and multiple languages in your chat tool.
Live chat empowers agents to provide proactive service
Chats can happen in two ways: reactively or proactively. Reactive chat is when a customer engages the chat, while a proactive chat is when a live chat agent initiates the conversation after a customer meets the determined criteria.
Offering proactive customer service is good for any company, because it's more personalized. 44% of US online consumers said they liked getting a live chat invitation during research or a purchase. When using Zendesk Chat, admins can set up Triggers that will initiate an online chat based on a specified time duration. This can keep a website visitor from bouncing, but keep in mind that offering proactive chat can vastly increase your support team’s workload.
