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IT Help Desk ITIL Overview
Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows.. Service Desk is one of the main functions under Service Operation module of ITIL Framework. This process is also widely known as ITIL Help Desk Process.
The ITIL Service Desk is responsible for supporting the IT Organization by ensuring the accessibility and availability of the IT Service and by performing various supporting tasks. From user’s point of view, it works as a single point of contact (SPOC) for reporting all the incidents, problems, and service requests.