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Customer Help Desk Overview
A support helpdesk or a customer support software is used by support teams to help out external customers. It is usually a ticketing system that converts customer queries from different channels into tickets. An IT helpdesk or a service desk is used by IT teams to help out internal employees.
Help desk software is the heartbeat of a well-run help desk and is a vital consideration for business owners. In fact, it’s one of a company’s top priorities whether that company is a small to midsize business (SMB) or a large organization.