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CRM OVERVIEW​

CRM-service is the perfect solution when performance matters.
Take control of all the contacting points in your customer life cycle with sales pipe management, helpdesk features, invoicing, communication, and many other features that fit your needs. Naturally, you can automate your main functions and use the comprehensive reporting views to stay on top of your game.

With CRM-service, you can get the best possible CRM, which suits your extending company needs

Our agile project methods are sharpened to fast deliveries, where the customer is part of the workshops and therefore learning, developing and making sure that all their needs are met and the CRM is running the daily operations smoothly. Open Web Service gives endless possibilities to use the CRM data.

BENEFITS WITH OUR SERVICE​

Customer Experience crm

CRM-service is a high-quality, flexible and easy-to-use customer relationship management system, which helps you create an even better work experience. Grow your system in modules or as packages, including state-of-the-art features and innovations – be it customer automation, sales funnel or invitation events. Have your daily activities unbelievably easy and fast just by the cost of monthly user fees. Browse more by selecting a package.

Building the Future

The CRM-service consists of many versatile and comprehensive features of the highest quality. You can choose to use them all or just the ones you need to improve and ease your everyday work experience. Our customers' success is important to us.

Flexible Solution

Make your everyday life more efficient. Highly flexible configuration options allow you to use only the features you need.

Speed of light

Choose a system, which covers the needs of your business processes and provides the fastest user experience on the market. Manage your business and customer data with a swift performance.

Easy To Start

The SaaS model enables you to deploy the service quickly and with our agile project methods, you can start using the CRM instantly. All data is hosted in our own secure data centers.

Why our customers choose us

How our solutions can help

01

Customer Relationship Management

The CRM-service system gathers together information about the accounts and contacts, plus all the data related to the customer, e.g.
  • Quotes,
  • Sales orders,
  • Invoices,
  • HelpDesk tickets
  • Event registrations and so on…

    When all the information about the customer and customership can be reached in one place at any time, the data can easily be used for better customer service and sales, as well as for reporting and business strategic purposes. The system has versatile and efficient tools for all-around customer relationship management.
  • 02

    Scalability

    The CRM system makes things easier, no matter the size of the business. The system can flexibly be scaled to meet the needs of the company and its employees. With administrator settings, the unnecessary modules and functions can be deactivated and hidden, making the system simple and user-friendly for the employees. The access to different data or functions can also be determined separately for different needs. This way the customer data can be accessed and/or modified only by the authorized employees. When needed, the user permissions can always be modified and redesigned by the administrators.
    03

    Security

    CRM-service recognizes that the confidentiality, availability and integrity of our customers’ information are vital to their business operations. We use a multi-level security approach to protect key information, constantly monitoring and improving our application, systems and processes to meet the growing demands and challenges of security. We promise a high availability with as high security for our services.
    04

    GDPR Compliance

    The CRM-service system is 100% compliant with the General Data Protection Regulation (GDPR). It is easy to use and report the system in a manner stipulated by the GDPR.
    05

    Integration

    CRM-service provides several integration methods. Integration can be automatized by using Web Service APIs or the data can be transferred through CSV and Excel files. Users can import CSV and Excel files using easy-to-use importing interfaces. Multiple generic integrations are provided to main accounting companies located in Finland. The Web Service APIs provide online access to your CRM data. CRM-service includes the SOAP- and REST-based inbound Web Service APIs. The Web Services APIs allow integration between CRM-service and third party applications. You can have your own back-end systems to communicate with the CRM in real time. You can search, create and update entities in different modules. Inbound Web Service APIs, secure real time integration, different API keys for different web services are included features. The API keys are managed in admin settings by the CRM’s admin users
    06

    customer service

    CRM-service has a professional support team ready to help with any matters concerning the CRM functions and operation. With agile project methods, we ensure that the key people and future CRM admin users will know all of the functionalities implemented to system.
    • 24/7 Support Portal for end-customer admin users.
    • A support phone line via which all the users can call about generic CRM related questions.
    • Self-learning center Resources.crmservice.com to all CRM users.