Customer Experience Management

Campaign management is the planning, execution, tracking, and analysis of a marketing initiative; sometimes centered around a new product

Raycom Technology’s Contact Management suite of contact centre software applications support

A support helpdesk or a customer support software is used by support teams to help out external customers. It is usually a ticketing system that

Automate notifications and provide support through our omni-channel Inbox or WhatsApp API, officially supported by WhatsAp

A chatbot is software that simulates human-like conversations with users via text messages on chat. Its key task is to …

Customers love chatting because it’s quick, convenient, and simple. 51% of them prefer live chat over email and phone!

CRM-service is the perfect solution when performance matters. Take control of all the contacting points in your customer life

Raycom Technology’s Contact Management suite of contact centre software applications support both automated and