- A thorough knowledge in computer software. Proficient in Microsoft Office, as well as other related Applications.
- Demonstrate flexibility to adapt quickly to departmental changes and conditions.
- Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
- Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.
- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
- Regular, punctual and consistent attendance
- Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
- Ability to meet deadlines.
- Ability to work outside of normal schedule with little or no notice.
- Ability to perform additional task as assigned.
- Minimum 1 year of solid Workforce Management experience required.
- Minimum 1 year experience working with one or more workforce management systems such as EWFM, IEX, Blue Pumpkin strongly desired.
- Experience in a fast paced, high pressure office environment.
- Previous experience with ACD reporting desired
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Job Category: Digital Marketing
Job Type: Full Time
Job Location: Accra