Workforce Real-Time Analyst

  • A thorough knowledge in computer software. Proficient in Microsoft Office, as well as other related Applications.
  • Demonstrate flexibility to adapt quickly to departmental changes and conditions.
  • Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
  • Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.
  • Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
  • Regular, punctual and consistent attendance
  • Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
  • Ability to meet deadlines.
  • Ability to work outside of normal schedule with little or no notice.
  • Ability to perform additional task as assigned.

Preferred Qualifications

  • Minimum 1 year of solid Workforce Management experience required.
  • Minimum 1 year experience working with one or more workforce management systems such as EWFM, IEX, Blue Pumpkin strongly desired.
  • Experience in a fast paced, high pressure office environment.
  • Previous experience with ACD reporting desired

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Job Category: Digital Marketing
Job Type: Full Time
Job Location: Accra

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