A skilled problem solver and an enthusiastic individual who can listen to customer service issues and then offer a unique solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 1 year
- Customer Service Officer must maintain a high level of professionalism and present the organization in the best light possible to ensure customer loyalty
- Solve customer problems regarding billing issues, product problems, service questions, and general client concerns
- Responsible for establishing and maintaining a positive rapport with every customer
- Update customer information daily
Qualifications and Requirements:
- Degree in Marketing, Business Management / Administration, Communication Studies, etc
- Ability to remain professional and courteous with customers at all times
- Excellent verbal and written communication skills
- Good presentation skills
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